Delivery & returns
Delivery, returns and exchanges for all brands sold by Cultco. Cultco’s company, 6Five AB, is your seller and contact for every order.
Order cut-off is 16:00 Stockholm time, Monday–Friday. Orders received after the cut-off start processing on the next business day.
Delivery times and charges
We dispatch Monday–Friday. Preparation takes 2–5 business days, followed by an estimated 1–5 business days with the carrier: approximately 3–10 business days in total. Public holidays and exceptional carrier delays may affect these estimates.
Each brand sends its own parcel. Delivery charges and any free-delivery threshold apply separately to each brand and are shown in your bag and before payment. Available destinations depend on the brand; checkout confirms whether your order can be delivered.
14-day returns
You may notify us that you wish to withdraw from an eligible online purchase within 14 calendar days after receiving your goods. For one order delivered in separate parts, the period starts when the last item arrives. Email us with your order reference and the items concerned, use our online withdrawal form, or send another clear statement. You do not need to give a reason.
Send the goods back within 14 days after notifying us. The return address below applies to every brand. Please include your order reference and pack the goods securely. You pay ordinary return postage when you change your mind; choose and pay your carrier directly. We do not charge a separate restocking fee.
Condition and exceptions
You may inspect goods as you would in a shop. Any deduction for diminished value is limited to handling beyond what is needed to establish their nature, characteristics and functioning. Keep packaging and seals intact where possible.
Statutory exceptions apply only when their conditions are met, including goods that deteriorate rapidly and sealed goods unsuitable for return for health or hygiene reasons after their seal is broken. Tea, fragrance and bodycare are not excluded as entire categories. Your rights regarding defective goods are unaffected.
Exchanges
We accept exchange requests. Contact us with your order reference and the replacement you would like so we can confirm availability and any price or delivery difference before you send the item back.
Refunds
We normally expect the money to reach your account within 2–5 business days after the return is received and the refund is processed. Bank processing can vary. Refunds use the original payment method unless you agree otherwise without extra cost.
For a statutory withdrawal, reimbursement is due without undue delay and within 14 days of your notice. We may withhold it until we receive the goods or evidence that you sent them back, whichever is earlier. A full withdrawal includes the least expensive standard outward delivery charge; optional delivery upgrades are not refunded.
Damaged or incorrect goods
Contact us if your order is damaged, faulty or incorrect so we can arrange an appropriate remedy and return instructions. The customer-paid change-of-mind postage rule does not apply to valid defect claims. This policy does not limit mandatory consumer rights.
Return address and contact — all brands
6FIVE ABFersens väg 6, 211 42 Malmö, Sweden