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Customers
Can I buy from different brands together?
Yes. Add products from different brands to the same bag and complete one checkout. Your order is then split into a separate shipment for each brand.
Customers
Do I need an account to order?
No. You can check out as a guest using your contact and delivery details. Creating an account is optional.
Customers
How do I pay?
Card payments are processed through Stripe. The payment options available for your order are shown at checkout. Review your total before completing payment.
Customers
Which currency will I pay in?
Your delivery country selects the payment currency: Sweden uses SEK, Denmark DKK, Norway NOK and all other EU destinations EUR. Prices are set separately for each currency. Cultco does not convert prices using live exchange rates.
Customers
Why are there separate delivery charges?
Each brand sends its own parcel. Delivery charges are shown separately by brand at checkout and included in the order total. Products from different brands may arrive separately.
Customers
Can every brand deliver to my country?
Delivery options depend on the brand and destination. Choose your delivery country in the bag or checkout to see the available delivery options and charges. If an option is unavailable, contact us before ordering.
Customers
Where can I find return information?
Check the store policies and the details for the relevant brand. If you need help with a return, email us with your order reference and the product concerned so we can direct you to the right information.
Customers
How do I sign in to my customer account?
Open Account and enter your email address. We will email you a sign-in code. Your customer account lets you manage your details and view the orders linked to it.
Brands
Can my brand sell on Cultco?
You can submit a brand application for review. If your brand is approved, you will receive a secure invitation to set up access to its workspace. Brand managers use the separate brand login.
Brands
How do I manage my brand?
After approval, use your secure invitation to create your login. Your brand dashboard contains your products, orders and shipping settings. If you already have a brand on Cultco, contact us for access.
Brands
How does my brand join Circle?
Cultco manages enrolment of approved brands. Cultco funds launch rewards; future brand-funded contributions require a separate agreement. Contact us to discuss participation and read the brand terms.
Circle members
When can I spend my points?
Welcome points are available after joining with a verified account. Purchase points are pending until 24 days after dispatch. Your wallet shows available and pending points separately.
Circle members
Which products count?
Products from enrolled brands count unless excluded. Check the product page for its earning preview. Points cannot pay for shipping.
Circle members
What happens when I return something?
We reverse the purchase rewards for returned items and restore the points used on those items. Your cash refund is based on the amount actually paid.
Circle members
Can I earn points for an honest review?
Yes, when review rewards are enabled. Only verified purchases qualify, once per product and account. The reward is the same for every rating. Rewarded reviews are labelled.
Circle members
How does the Points shop work?
Everyone can browse. Members redeem the full points price; delivery is paid separately at the brand’s normal rate. Reward orders are separate from your shopping bag and earn no purchase or review points.
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