Deliver to DenmarkEN / DKKLanguage · Deliver to

Prices and payment currency follow your delivery country: Sweden · SEK, Denmark · DKK, Norway · NOK, all other EU destinations · EUR.

CULTCO
CULTCO / Help & FAQ

Questions, answered.

Help for shopping, selling and belonging. Choose your space below.

Customers

Orders, delivery and your account.

Can I buy from different brands together?

Yes. Add products from different brands to the same bag and complete one checkout. Your order is then split into a separate shipment for each brand.

Explore the brands
Do I need an account to order?

No. You can check out as a guest using your contact and delivery details. Creating an account is optional.

How do I pay?

Card payments are processed through Stripe. The payment options available for your order are shown at checkout. Review your total before completing payment.

Which currency will I pay in?

Your delivery country selects the payment currency: Sweden uses SEK, Denmark DKK, Norway NOK and all other EU destinations EUR. Prices are set separately for each currency. Cultco does not convert prices using live exchange rates.

Why are there separate delivery charges?

Each brand sends its own parcel. Delivery charges are shown separately by brand at checkout and included in the order total. Products from different brands may arrive separately.

Can every brand deliver to my country?

Delivery options depend on the brand and destination. Choose your delivery country in the bag or checkout to see the available delivery options and charges. If an option is unavailable, contact us before ordering.

Where can I find return information?

Check the store policies and the details for the relevant brand. If you need help with a return, email us with your order reference and the product concerned so we can direct you to the right information.

Read store policies
How do I sign in to my customer account?

Open Account and enter your email address. We will email you a sign-in code. Your customer account lets you manage your details and view the orders linked to it.

Open your account

Brands

Your brand, your workspace and Circle.

Can my brand sell on Cultco?

You can submit a brand application for review. If your brand is approved, you will receive a secure invitation to set up access to its workspace. Brand managers use the separate brand login.

Apply as a brand
How do I manage my brand?

After approval, use your secure invitation to create your login. Your brand dashboard contains your products, orders and shipping settings. If you already have a brand on Cultco, contact us for access.

How does my brand join Circle?

Cultco manages enrolment of approved brands. Cultco funds launch rewards; future brand-funded contributions require a separate agreement. Contact us to discuss participation and read the brand terms.

Brand participation terms

Circle members

Earn points. Find rewards. Make the most of membership.

When can I spend my points?

Welcome points are available after joining with a verified account. Purchase points are pending until 24 days after dispatch. Your wallet shows available and pending points separately.

Cultco Circle
Which products count?

Products from enrolled brands count unless excluded. Check the product page for its earning preview. Points cannot pay for shipping.

Cultco Circle
What happens when I return something?

We reverse the purchase rewards for returned items and restore the points used on those items. Your cash refund is based on the amount actually paid.

Cultco Circle
Can I earn points for an honest review?

Yes, when review rewards are enabled. Only verified purchases qualify, once per product and account. The reward is the same for every rating. Rewarded reviews are labelled.

Cultco Circle
How does the Points shop work?

Everyone can browse. Members redeem the full points price; delivery is paid separately at the brand’s normal rate. Reward orders are separate from your shopping bag and earn no purchase or review points.

Points shop

Still have a question?

Ask us about a product before you buy, or include your order reference if you need help with an order.

hej@cultco.com
Stay in the loop
CULTCO
Stay in the loop

Small discoveries. A little thank-you.

New arrivals, independent brands and small rituals. Confirm your email and enjoy 15% off eligible products on one order.

We will email you a confirmation link. No subscription until you confirm.

Welcome offer terms

One 15% welcome offer per confirmed email, valid for 14 days from first confirmation. Outlet, already discounted products, points-only products and shipping are excluded. It applies automatically in website checkout for the confirmed email. It cannot be combined with points redemption or another discount; the lower payable total is used. Delivery thresholds use discounted product totals. An unfinished payment holds the offer until safely cancelled. Used offers are not reissued after returns. Signing up again does not renew it.

Circle membership is separate and optional. Its existing welcome points are unchanged. Cultco Circle →

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CULTCO / Help & FAQ

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